Frequently asked questions
Which payments do you accept?
We accept credit cards (Visa, MasterCard, Diners), Paypal. For further information please click on Payment terms.
Is it safe to pay online?
Yes it is. All payments are made through secure encrypted connections. Data are sent directly to the provided institute for the transaction (e.g. Banca Sella and PayPal), none of these data is kept by us. For further information please click on Payment Terms.
Are prices inclusive of VAT?
Yes, all prices are inclusive of VAT.
Is my data safe?
Yes, your data are safe. We advise you to use a good password to sign in on the website, at least 8 alphanumeric characters long (including upper and lower case) and do not use words such as names, data etc.
How do you keep the transmission of data secure?
In order to keep the transmission of data secure we use the protocol SSL (Secure Sockets Layer). This protocol allows the encryption of data from any possible attack. It is standard and safe, also used by banks to ensure maximum safety.
How do you use my data?
We use your data in full observance of the Private Act. Your data is used to send you your orders, to manage the possible assistance requests, to inform you via email and collect anonymous statistics. For further information click on the privacy page.
Delivery and shipping
Where do you deliver?
We currently deliver in Italy. For further information please click on Shipping time and cost.
I still have not received the goods, how long does it take?
Shipping in Italy takes normally up to 2 working days. In exceptional cases the waiting time can get up to 4 working days.
Which courier delivery service do you use?
The courier we use is selected among the best operators on the national territory (UPS).
What is the status of my shipment?
As soon as the goods are shipped you receive an email confirmation including a link tracking usable to ckeck the online status of you shipment.
My package hasn’t arrived yet. Did it get lost?
If you do not receive the goods within one week from the confirmation shipment, please contact our customer service at firstname.lastname@example.org
Returns and Refunds
The goods are damaged. What should I do?
We always try to do our best, even though it may happen shipping damage or defects. For further information please click on Return.